contact and delivery info

Pretty Vacant

Heaven Apparel Ltd
Unit 2, Littledown Farm
Old Brighton Road

Tel: +44 (0)1273 620761 


Company reg: 10104483

VAT: 237065903

1. Prices and taxes:

All prices displayed are in GBP and inclusive of VAT at the current rate. If the purchase is made by a customer living outside the EU, the goods will be sold including UK VAT.

Local import taxes may be applied to deliveries outside of UK, which will be your responsibility. The customs office may hold your goods if the local import taxes are not paid. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.


2. Shipping and delivery:

All UK orders are shipped  via hermes or Royal Mail. 

Our Standard Delivery within UK takes 2 to 3 working days.

Please note that any orders placed over the bank holiday period will not be dispatched until the next working day.

Remember that the times indicated consider only working days (Monday-Friday) and delays may be incurred during public holidays.


Shipping Charges (GBP):

UK orders - £2.90 up to £50. Free carriage thereafter

All International orders - £4.90. 

3. Has my order been shipped out yet?

As soon as your order has been shipped from our warehouse you will be sent an email to confirm that your order is on its way to you. 


Returns & Exchanges

In the unlikely event that you receive a faulty item please email with your name, address, description of item and details of the fault. We will email you with details on how to return. An exchange or full refund including postage will be offered.

All items may be returned if you are not satisfied. An exchange or refund will be offered. Unfortunately, we are unable to refund postage costs unless the item is faulty. Please ensure you refer to the size guide whilst ordering and that care is taken whilst trying on the item.

If you wish to return an item please email and we will advise on how to return your item.

Refunds to your card will be made when the returned item has been received by us in it's original condition.


Terms & Conditions

Customers have the right to cancel any order within seven days of placing the order or within seven days of receipt. If you wish to cancel then please email and we will advise on what to do next. Refunds will be made when the goods have been received back by us.


We do not hold any of your credit or debit card details as all payments are processed securely by Paypal