Heaven Apparel Ltd
Unit 2, Littledown Farm
Old Brighton Road
Tel: +44 (0)1273 620761
Company reg: 10104483
1. Prices and taxes:
All prices displayed are in GBP and inclusive of VAT at the current rate. If the purchase is made by a customer living outside the EU, the goods will be sold including UK VAT.
Local import taxes may be applied to deliveries outside of UK, which will be your responsibility. The customs office may hold your goods if the local import taxes are not paid. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
2. Countries we deliver to:
We ship to the following countries:
Australia, Austria, Bahrain, Belgium, Brunei, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Venezuela
3. Shipping and delivery:
All UK orders are shipped worldwide via Royal Mail on a first class service.
Our Standard Delivery within UK takes 2 to 3 working days and the courier will deliver Monday to Friday between the hours on 9:00am and 5pm.
Please note that any orders placed over the bank holiday period will not be dispatched until the next working day.
Remember that the times indicated consider only working days (Monday-Friday) and delays may be incurred during public holidays.
Shipping Charges (GBP):
UK - £2.00 up to £50. Free carriage thereafter
International £3.50 up to £50. Free carriage thereafter
4. Has my order been shipped out yet?
As soon as your order has been shipped from our warehouse you will be sent an email to confirm that your order is on its way to you.
5. Rest of the world orders
Please also note; in the interests of credit card fraud detection and prevention, it is our company policy to undertake several checks to ensure the validity of any transaction before goods are dispatched to all our customers.
Returns & Exchanges
In the unlikely event that you receive a faulty item please email email@example.com with your name, address, description of item and details of the fault. We will email you with details on how to return. An exchange or full refund including postage will be offered.
All items may be returned if you are not satisfied. An exchange or refund will be offered. Unfortunately, we are unable to refund postage costs unless the item is faulty. Please ensure you refer to the size guide whilst ordering and that care is taken whilst trying on the item.
If you wish to return an item please email firstname.lastname@example.org and we will advise on how to return your item.
Refunds to your card will be made when the returned item has been received by us in it's original condition.
Terms & Conditions
Customers have the right to cancel any order within seven days of placing the order or within seven days of receipt. If you wish to cancel then please email email@example.com and we will advise on what to do next. Refunds will be made when the goods have been received back by us.
We do not hold any of your credit or debit card details as all payments are processed securely by Paypal